We offer complimentary standard U.S. shipping for orders over $30.

Domestic US Shipping Options and Pricing

• Standard Shipping for orders over $30 - Arrives within 5-8 business days: FREE 
• Standard Shipping for orders under $30 - Arrives within 5-8 business days: $9.99 
• Express Shipping for orders over $30 - Arrives within 3-5 business days: $5.99
• Two-Day Shipping - Arrives within 2-3 business days (order cutoff 1pm PST): $19.99
• Overnight Shipping - Arrives within 1-2 business days (order cutoff 1pm PST) : $49.99

Within California

• Standard Shipping for orders under $300: $11.50
• Standard Shipping for orders between $300-$500: $15.00
• Standard Shipping for orders between $500-$1,000: $20.00
• Standard Shipping for orders over $1,000: $30.00

Elsewhere in the U.S.

• Standard Shipping for orders under $300: $13.50
• Standard Shipping for orders between $300-$500: $20.00
• Standard Shipping for orders between $500-$1,000: $24.00
• Standard Shipping for orders over $1,000: $40.00

 

Sonage products may be returned within 14 days for a full refund provided the product has not been opened and used. No returns accepted without a return authorization issued by our office. We have sample sizes for initial purchase to determine your skin's tolerance and preference. Our return guidelines:

• Products must have been purchased directly from Sonage.com. We cannot accept returns of products purchased from other retail outlets or websites. Please return those to the store where purchased.
• All unopened products returned after 14 days from purchase will have a 20% restocking fee deducted from refund or exchange. There will be no refunds or exchanges issued after 30 days from purchase date.
• Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s).
• We recommend that you send your return via an insured method, which can be tracked in the case of loss.
• Items that are damaged or shipped incorrectly will be replaced or exchanged at no expense to you. Please make these claims within 3 working days from receipt of products.

Should you decide to return a product for a refund or exchange, call our Customer Support team 310-455-6155 or email sonage@sonage.com to receive an RMA number. We cannot accept returns without an RMA number. Our mailing address is 3213 Pico Blvd, Santa Monica, CA 90405.

A credit or refund will be issued to the original credit card used to place the order within 5 business days of receipt. Please allow for up to 2 billing cycles for the credit adjustment to appear on your statement.

 

Refunds for classes cancelled by Sonäge: In the event that a class has to be cancelled, students will be provided a refund of 100% of class fees, within 5 days of the planned start date of the class.

Refunds for students who withdraw: Students that withdraw 5 days before the first day of class will receive a full refund of class fees or the fees can be applied to a future class. All other students will forfeit their class fees.