FAQs

We offer complimentary standard U.S. shipping for orders over $29.

DOMESTIC US SHIPPING OPTIONS AND PRICING

• Standard Shipping for orders over $29 - Arrives within 5-8 business days: FREE 
• Standard Shipping for orders under $29 - Arrives within 5-8 business days: $9.99 
• Express Shipping for orders over $29 - Arrives within 3-5 business days: $5.99
• Two-Day Shipping - Arrives within 2-3 business days (order cutoff 1pm PST): $19.99
• Overnight Shipping - Arrives within 1-2 business days (order cutoff 1pm PST) : $49.99

FLAT RATES FOR PROFESSIONAL CUSTOMERS

Within California

• Standard Shipping for orders under $300: $11.50
• Standard Shipping for orders between $300-$500: $15.00
• Standard Shipping for orders between $500-$1,000: $20.00
• Standard Shipping for orders over $1,000: $30.00

Elsewhere in the U.S.

• Standard Shipping for orders under $300: $13.50
• Standard Shipping for orders between $300-$500: $20.00
• Standard Shipping for orders between $500-$1,000: $24.00
• Standard Shipping for orders over $1,000: $40.00

Sonage products may be returned within 14 days for a full refund provided the product has not been opened and used. No returns accepted without a return authorization issued by our office. We have sample sizes for initial purchase to determine your skin's tolerance and preference. Our return guidelines:

• Products must have been purchased directly from Sonage.com. We cannot accept returns of products purchased from other retail outlets or websites. Please return those to the store where purchased.
• All unopened products returned after 14 days from purchase will have a 20% restocking fee deducted from refund or exchange. There will be no refunds or exchanges issued after 30 days from purchase date.
• Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s).
• We recommend that you send your return via an insured method, which can be tracked in the case of loss.
• Items that are damaged or shipped incorrectly will be replaced or exchanged at no expense to you. Please make these claims within 3 working days from receipt of products.

Should you decide to return a product for a refund or exchange, call our Customer Support team 310-455-6155 or email sonage@sonage.com to receive an RMA number. We cannot accept returns without an RMA number. Our mailing address is 3213 Pico Blvd, Santa Monica, CA 90405.

A credit or refund will be issued to the original credit card used to place the order within 5 business days of receipt. Please allow for up to 2 billing cycles for the credit adjustment to appear on your statement.

• How do I earn Sonage Rewards?

You can earn points from the following activities:

Sign Up for Rewards: 500 Points
Place an order: 1 Point for every $1 spent
Share on Twitter: 75 Points
Share on Facebook: 75 Points
Follow on Instagram: 75 Points
Follow on Twitter: 75 Points
Celebrate a Birthday: 500 Points

Refer-a-Friend: Your friend will receive 20% off their first purchase and you will be rewarded with 200 points ($20 off). You can refer as many friends as you like! You can find your referral link by logging into your account, clicking the pink EARN REWARDS icon on the bottom left of the page, and scrolling to the bottom of the pop-up window.

• How do I redeem Sonage Rewards?

Click the Sonage Rewards button on the lower left-hand corner of any Sonage page to be taken to your Sonage Rewards homepage (please remember to login!). There, you can choose to redeem your points for coupons (in denominations of $10, $15, or $25) valid towards a future Sonage purchase. 

Redeem 1000 points for a $10 coupon, 1500 points for a $15 coupon and 2500 points for a $25 coupon.

• Can I change my Sonage account details or merge two accounts?

Yes! We can change account details like your name, email address, and shipping address. Email us at sonage@sonage.com with the details of your request.

Unfortunately, two different accounts can't be merged.

• My Sonage points are not updating/not accurate?

If your total does not reflect reviews you’ve left, or social media tasks you’ve completed, email our customer service team at sonage@sonage.com We’ll look into the issue and reward you any miles you may be missing.

• How does Subscribe & Save work?

This is a monthly charge. When you subscribe, you will be charged at the time of purchase for your first purchase. After you select your frequency (every 1 month, 2 months, 3 months, etc.), you will be automatically billed at 12:00 A.M. on a monthly basis.

For example, if you subscribe on April 8th and select every 1 month, your first charge (10% off applied) will be on April 8th, and your recurring charges (15% off applied) will be on May 8th, June 8th, July 8th, etc.

For example, if you subscribe on April 8th and select every 2 months, your first charge (10% off applied) will be on April 8th, and your recurring charges (15% off applied) will be on June 8th, August 8th, October 8th, etc.

• How to modify/cancel my subscription?

You can modify or change your subscription by clicking on the ‘Manage Subscriptions' link in your subscription confirmation e-mail or by logging into your account and clicking on the ‘Manage Subscription’ link on the right side of the page. Click ‘Delivery Schedule’ in the menu on the left side of the page. A list of your current subscriptions and delivery schedules will appear with the option to edit. Click on the ‘Edit’ link below the delivery you would like to change. Here you can change the quantity, the delivery schedule, update your payment information, and modify the delivery address.

• Can I cancel in the middle of my subscription plan?

When you cancel your subscription, you will still receive any monthly items remaining under your subscription term. You have until 48 hours prior to your scheduled charge to cancel or skip a delivery. If you cancel after the 48 hour cut-off, your future subscriptions will be skipped or cancelled after that month. 

• Can I change addresses midway through?

If for any reason you need to change your shipping address, especially if your delivery is scheduled to ship within the next few days, please make those changes in your account prior to the 48 hour cut-off. 

• Can I apply a discount code or my reward points on top of the 10% off or 15% off Subscribe & Save?

Sorry! Unfortunately, we don't allow stacking coupons as you're already receiving a great discount :)

• Do you offer exchanges or refunds for subscriptions?

Please see our Shipping & Returns policy here.